Defective Product with Zero Support from Napoleon
"Haven't been able to fully use this griddle. Received with 2 defects - one affecting operation (one burner won't light) and one affecting features (knob lights don't work). Have tried every means possible to obtain support in resolving the problems (emails, on line forms, submitted phone number for call back, calls to support (4 hour wait with no answer and disconnected, reached out to vendor where purchased with no help yet, chat stated I should just keep calling). At this price point, you should get more than silence when you have issues."