Frequently Asked Questions
What happens if I need to return my grill?
If your grill doesn't meet your needs, our standard Kickass Grills return policy kicks in. Once your return is processed by our team, Affirm will automatically adjust your installment balance or issue a refund for payments already made. Just make sure to keep up with your current payment schedule until you see the confirmation that the refund has hit your account.
Can I pay my grill off early to save on interest?
Absolutely, you can pay your balance in full whenever you want with zero "early bird" penalties or hidden fees. Paying off your grill sooner is a great way to reduce the total interest you might owe on longer monthly plans. Simply jump into the Shop app or your Affirm dashboard to make an extra payment at any time.
Which cards can I use to pay for my installments?
We accept most major U.S.-issued debit and credit cards for Shop Pay Installment plans. Please note that the system does not support prepaid cards, so you’ll need a standard bank-linked card to get your plan started. This ensures your automatic payments go through smoothly so you can focus on the BBQ.
Is my credit score safe when I check my eligibility?
Checking your eligibility for a Shop Pay plan is a "soft" check, which means it has zero impact on your credit score. You can see what kind of payment plan you qualify for without a hard inquiry hitting your credit report. It’s a fast, safe way to see how you can fit a professional-grade grill into your monthly budget.
