Natural Gas Rogue Pro 625 SIB
"Assembly was time consuming but went well. I had a defective igniter on the first burner on the right side. I was unable to contact Napoleon support through a phone call. I experienced long wait times that were never answered. I then tried the online chat and was provided with an appointment time for a phone call. When I was able to talk to a support person a video chat was scheduled. They diagnosed my problem through the video call and sent me the required replacement component. The support person was helpful and professional. I installed the new part and the grill now works as expected. I was disappointed with the delay caused by the defective component as I had to reschedule a family barbecue. However I am happy with the grill now that it is working properly. It seems this quality control issue should have been caught prior to shipping the grill."