Napoleon Phantom Prestige 500 Connected Gas Grill On Cart with Infrared Side and Rear Burners

Napoleon

$2,449.00 ~~$2,649.00~~

Napoleon Phantom Prestige 500 Connected Gas Grill On Cart with Infrared Side and Rear Burners

Name: Napoleon Phantom Prestige 500 Connected Gas Grill On Cart with Infrared Side and Rear Burners
Rating: 4.2 (69 reviews)

SKU: P500VXRSIB-PHM-Config

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Price:

$2,449.00 ~~$2,649.00~~

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Product Features

Wi-Fi and Bluetooth connectivity for real-time monitoring and control via smartphone.

Cast stainless steel cooking grids for exceptional searing and low-maintenance durability.

Infrared side burner and rotisserie burner for versatile, high-performance grilling.

LED Control Knobs with SafetyGlow™ illuminate for nighttime use and glow red for added safety.

Convenient extras like hidden tool hooks, stow-away warming rack, and grease management for effortless cleanup.

Product Description

The Napoleon Phantom Prestige 500 Connected Gas Grill On Cart with Infrared Side and Rear Burners is a cutting-edge grilling solution that blends advanced technology with exceptional performance. Equipped with Wi-Fi and Bluetooth connectivity, this grill offers unparalleled control and convenience, allowing you to monitor temperatures, set timers, and receive high-temperature warnings directly on your smartphone. The cast stainless steel cooking grids deliver superior searing performance with minimal maintenance, while the larger rotisserie burner and infrared sear station enhance cooking versatility. LED Control Knobs with SafetyGlow™ provide added safety by glowing red when the gas is on, while the stow-away warming rack and hidden tool hooks optimize your workspace. Whether entertaining guests or experimenting with new recipes, this grill offers advanced features like temperature probes, an LCD display, and a multifunctional grilling rack to make outdoor cooking effortless and enjoyable.

⚠️ WARNING: This product can expose you to chemicals including BENZENE, which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov/.

Configuration	Freestanding
Fuel Type	Natural Gas,Propane
Number of Doors	2
Number of Burners	6
Rotisserie Kit	Yes
Series	Phantom
Side Burner	Single
Tank tray	Yes
Product Weight	210.0 lb
BTUs	82000
Burner Material	Stainless Steel
Color	Matte Black
Cooking Grid Dimensions	28x17.75-Inches
Main Grilling Area	743.0 sq in.
Total Grill Area	883.0 sq in.
Main Burner Configuration	All Infrared
Material	Stainless Steel
Product Depth	26.0 in.
Product Height	51.0 in.
Product Width	65.5 in.
Rotisserie Back Burner Included	Yes
Shipping Height	31.0 in.
Shipping Length	43.5 in.
Shipping Weight	215.0 lb.
Shipping Width	31.5 in.

Product Resources

Napoleon

Napoleon grills are high-quality, versatile, and precise, with advanced cooking tech, durable construction, and sleek design. Perfect for grilling enthusiasts of any skill level, they offer superior performance and delicious results, with features like multiple burners, rotisserie options, and smoker boxes for easy, fun, and delicious outdoor cooking.

Shop All Napoleon

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Overall rating: 4.2028985 / 5 from 69 reviews.

AI Generated Review Summary

The Napoleon Phantom Prestige 500 Connected Gas Grill is a modern, well-built grill with a sleek matte black finish. Customers appreciate its solid construction, advanced features, and excellent heat control. The cast stainless steel grates are praised for their sturdiness and ease of cleaning. While some customers have mixed opinions about the cooking results, the grill's design and functionality are highly regarded.

Summary topics

Matte Black Finish: 17%
Build Quality: 4%
Aesthetic Appeal: 17%
Advanced Features: 12%
Grill Grates: 10%

Review topics: ["support","quality","assembly","handle","looks","finish","results","issues","upgrade","temperature","heat","feels","maintenance","works","grill","bbq","features","phantom","grates","cooks","unit","addition","ignition","burner","turkey","steaks","sear","prestige","app","probe"].

Review highlights

"Man I love this grill and that phantom finish and grates are amazing!" — Verified B.
"Everything feels very sturdy and well made, and the cast stainless grates are awesome." — Verified B.
"Solid build, temperature probes allow for perfect cooks, stainless steel grates are easy to clean" — Verified B.

Reviews

Best Grill you can get

"I’ve been seriously impressed with the Napoleon Prestige Phantom 500. The build quality feels incredibly solid, it heats up fast, and the heat distribution is very even. The infrared sear burner is one of the standout features — steaks come out with an amazing crust and restaurant-quality results. I also really like the cast stainless grates because they hold heat well and seem much more durable than traditional cast iron. _x000D_ The matte black Phantom finish looks amazing and gives the grill a premium feel, especially with the lighting and overall design. It definitely feels like a high-end grill without getting into the ultra-luxury price range."

— Verified B. (5/5)

Small problems when assy.

"Sear burner starter wire broken off , but I fixed it and rear panel in back of inferred burner exterior was bent in , but I also fixed that . Stainless Steel grates are very nice but hard to keep clean . Front lower doors hard to aline even after leveling BBQ with wheels ."

— Verified B. (3/5)

Solid unit, but with quality issues

"I purchased this unit after 2 months of researching and reading many pages of specs and reviews, from a local dealer in Wa. The pro: Solid unit, functions as advertised, easy to assemble . Excellent heat control and features. I love the cast SS grates ( i would say the main reason i purchase this grill,+ fact is black!) Cans: Quality control suffers! One of the cables for LCD came with 1 wire disconnected from terminal. The store replaced it with the cable from another unit. ( Really appreciated) . Filling a warranty claim ( to return it to the store. . . back ordered until August!!!!!) Really ??"

— Verified B. (4/5)

Lid issues

"The lid, which I cannot adjust, which I did not put together won’t sit level. The wait time to visit with a human being as well over an hour. On another occasion, had a chance to just give them my phone number and they would call me back, but this was not an option this time when I called. For that reason, I’m going to upload this video in hopes that it will get someone’s attention and I’ll get a call back."

— Verified B. (2/5)

Phantom BBQ

"Great BBQ works well"

— Verified B. (5/5)

Bit of a let down.

"Unit looks good and quality seems good. Unit is not as hot as previous bbqs. Rear infrared in my previous Napoleon was amazing. Did a rotisserie chicken last week and couldn't get enough heat to crisp the skin. Even simple hot dogs and burgers take longer."

— Verified B. (3/5)

Great grill once you get used to it

"The cast stainless grates take a while to get to an even temperature, so give them some time. I've also found that the sear burner works best with the wind deflector on and the grate on the lowest position. Searing first for 1-2 minutes then grilling at 350F-400F makes for juicy, tasty meats."

— Verified B. (4/5)

Optimistic it's awesome. Come on customer service!!

"Aesthetically - Looks excellent! I am optimistic its going to be awesome. Fingers crossed. Purchased through BBQ Guys via online order. Arrived timely, packaged perfectly. Zero scratches or dents. (They couldn't help with my issue with the LCD Display. ) Assembly - the paper copy is trash. It shows a letter associated with certain pieces to assembly but there were no letters on any of the boxes. Pictures of the screws were not accurate. For that reason it was a huge guessing game. ***The Cheat Code. . . . . The app. (which I didn't download until I went to register the grill. I spent way too much time assembling my own. Tho the app seems excellent with short easy to understand video's. Wish I knew it was a thing 1st!*** Lighting the grill - It is tricky to lite. I hope it gets easier as I get more acclimated to it. However, if it at some point it won't lite. It will be virtually impossible to lite as the burners are deep relative to the grates. Cooking - The it does take some time for the grill to reach a temp of substance. It really didn't get the temp up to really sear items on the grill as I had hoped. IT did ok but not great. I think the grates are too far from the actual heat. Have yet to use the sear station. Wi-Fi & Bluetooth® Connectivity, LCD Display - The digital reader with the thermometers won't work. The screen will not show anything. I have called been on hold for 11 plus minutes then had to hang up. Cuz ya know I got stuff to do! Sent email that was no longer being used? Called back, on hold again. After 8 minutes (I don't know why so long, perhaps to see that you really have a question you are committed to having answered) got a message stating they would call back if I leave my number. I will follow up with how that goes."

— Verified B. (4/5)

Great Grill

"Love the new Phantom in every way except one. The heat range across the entire grill grate is not even. The front 4-5"" has a noticeably lower temp when cooking on high. The middle of the grill is the sweet spot but I expected a more even heat distribution for a grill at this cost level."

— Verified B. (4/5)

Probably a great grill

"But the horrible assembly manual required many contacts with support. Still cannot get to the connection for the light controls without taking the entire base apart. I hope that once these assembly issues are resolved that it will be a great grill. Until these issues are resolved I will reserve judgement. You really need to think about redoing the manual so it's accurate and actually shows what is in the box. And how about some assembly videos?"

— Verified B. (1/5)